INFORMATION TECHNOLOGY SPECIALIST (CUSTSPT) at Phoenix

JOB SUMMARY:

The Phoenix VA Health Care System is currently recruiting forInformation Technology Specialist (CUSTSPT). 

Vacancy Identification Number (VIN): 926220
 
OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?
 
Basking in sunshine 300 days a year in the aptly named Valley of the Sun, the Phoenix VA Health Care System is located near downtown Phoenix, Arizona.  Although renowned for its warm, dry climate, Arizona’s capitol offers much more than great weather.  The Phoenix metro area, now Americas 5th largest city, offers affordable housing and a relaxed, informal southwestern lifestyle.  Diversity abounds. 
 
Greater Phoenix has an abundance of golf courses, parks, public swimming pools and bike paths.  For the sports fans Phoenix is home to the NBA’s Phoenix Suns, NFLs Arizona Cardinals; Major League Baseball’s Arizona Diamondbacks and the NHL’s Phoenix Coyotes.  Across the state, more than 11 million acres of national forest lands provide a varied playground for those who enjoy skiing, horseback riding, hunting, fishing, boating, hiking or camping. For the more adventurous, theres white water rafting on the Colorado River through the Grand Canyon!  For city dwellers, the valley boasts exceptional shopping and retail establishments, restaurants and night life.  The valley is also rapidly gaining prominence as a Mecca for the arts.  Phoenix possesses world class museums, a ballet, symphony orchestra and several theater companies. For more information on the City of Phoenix, visit the Chamber of Commerce site at http://www.phoenixchamber.com/  More information about the Phoenix VA Health Care System team may be found here:  http://www.vacareers.va.gov/

KEY REQUIREMENTS

• You must be a U.S. citizen to apply for this job.
• Subject to a background/suitability investigation.
• Time in grade restrictions may apply.
• Recruitment/Relocation Incentives are not authorized
• Temporary Duty Travel is less than 5%

DUTIES:Back to top

Duties and Responsibilities:

Incumbent serves as an Account Manager Support Specialist with account management responsibilities in support of the VAs automated systems to include the Veterans Health Information Systems and Technology Architecture (VistA) system and Active Directory at the Phoenix VA Health Care System (PVAHCS) in Phoenix, AZ. The work in VistA and Active Directory is beyond a basic level due to the fact that an in-depth understanding of different VistA packages and Active Directory is necessary to be able to determine the appropriateness of menu options and how they interact with the VistA system and security regulations. The incumbent will need to use a broad knowledge of IT principles and concepts for those packages supported. The incumbent is expected to be the technical expert. The incumbent will need to use a high degree of analytical ability to determine what menu options and keys are associated with different packages within the VistA system. The incumbent will need to exercise good problem solving skills in working with Active Directory accounts in regards to issues related to name changes and how they effect the end users access. The incumbent maintains open and productive communications with service line staff and with other members of the ISSL staff.

You will:

• Diagnose and resolve issues related to access to critical systems such as Network, home directories and shared drives.
• Research and provide feedback on problematic trends and patterns in customer account issues.
• Develop and execute system for creating templates for user access requests for menu and key assignments for VistA.
• Develop Service Level Agreements with the facility in timely assignment of network and application access.
• Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
• Advise and coordinate on the establishment and use of automated data for various purposes.
• Program simple inquiries in VA File Manager required to support medical center systems.
• Develop and maintain technical documentation for IT systems.
• Advise and assist IT system end users in order to optimize medical center operations.
• Develop and implement IT end user training programs.
• Provide technical advice and assistance to a medical center’s OI&T management
• Assist in the administration of the medical center’s Information Technology program, including the development of long term planning.
• Provide liaison to applicable organizations within an Agency or within a medical center regarding use of information technology.
• Promote and support the use of modern systems theory and concepts in medical center management and operations including the use of state-of-the-art IT systems.
• Mentor or assist IT staff in the use of VistA, application support, and VA File Manager.

Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM (alternate work schedules may be available)
Position Description Title/PD#: Information Technology Specialist (CUSTSPT)/ PD# 20311-0
Relocation Expenses: Relocation expenses are not authorized for this position.

 

QUALIFICATIONS REQUIRED:Back to top

To qualify for this position, applicants must meet all requirements by the closing date of this announcement Monday, August 05, 2013.

 

Time-in-grade:  Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For the GS-09 level, these applicants must have held at least the GS-07 grade or higher for a year.

 

In order to qualify for the position, applicants must have:

 

General Experience: For all Information Technology positions, regardless of grade, individuals must have general IT-related experience demonstrating each of the four competencies listed below:

 

1.Attention to Detail - Maintaining attention to detail when performing systems troubleshooting, repair, and installation.
2.Customer Service -  Working with clients and customers to answer general technology related questions and resolve complex technical issues.
3.Oral Communication -  Expressing complex technical information to non-technical personnel in a clear and understandable manner.
4.Problem Solving - Identifying technical problems, using sound judgment to generate and evaluate alternatives, and making recommendations for resolution.

 

AND
 
Specialized Experience: Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: experience establishing network accounts and (or) system specific accounts, which include administrative software systems like VISTA, CAPRI, WebHR, etc; experience applying appropriate security controls to network accounts and (or) system specific accounts; and  experience in resolving customer access issues associated with network accounts and (or) system specific accounts.

 

OR

 

Applicants may substitute education for the experience required for the GS-09 level. Successful completion of a masters degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the aforementioned fields and required the development or adaptation of applications, systems or networks OR 2 full years of progressively higher level graduate education leading to a masters degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or progressively higher graduate level education leading to a degree that provided a minimum of 24 semester hours in one or more of the aforementioned fields and required the development or adaptation of applications, systems or networks.
 
A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

 

NOTE: Experience must be fully documented on your resume and must include job title, duties, month & year starting and ending dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week.  Part-time experience will be credited on the basis of time actually spent in appropriate activities. 

 

PHYSICAL REQUIREMENTS: The work is sedentary. No special physical demands are required to perform the work. Duties may require lifting and carrying computer equipment such as monitors and printers.
 
Your resume must also display the following Knowledge, Skills, Abilities, and Other characteristics (KSAOs) in support of the assessment questionaire for this position:
 
KSA 1 – Knowledge of, and skill in applying IT concepts, principles, methods, tools, and practices.
KSA 2 - Knowledge of IT security and principles for application level and network level access.
KSA 3 - Knowledge of the organization’s IT infrastructure and skill in applying application access levels to the VistA system.
KSA 4 - Knowledge of appropriate VA policies, operating procedures, information flow; and, of prevailing IT practices in government agencies.
KSA 5 -Ability to plan and carry out difficult and complex assignments and utilize analytical methods and practices.
KSA 6 - Ability to communicate in a clear, logical, and concise manner technical information, both orally and in writing.
KSA 7 - Skill in providing advice and guidance on a variety of complex IT issues such as interpreting IT policies, standards and guidelines.

 

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.
 
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website:  http://www.ed.gov/admins/finaid/accred/index.html  All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

.

HOW YOU WILL BE EVALUATED:

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Country: USA, State: Arizona, City: Phoenix, Company: Veterans Affairs, Veterans Health Administration.