Customer Service Supervisor II (Salaried) at Cottonwood

Job Description

Responsibilities:

• The Support Services Manager is responsible for effective service delivery to clients and supervising, guiding, and directing Coordinators and Direct Support Professionals.
• Manage information systems, supervise Coordinators, monitor the selection of appropriate staff, identify problem situations, schedule client services, and assist in problem solving to strive for optimum outcomes.

Job Requirements

Qualifications:

• Supervisory and management skills required.
• Excellent communication skills and problem solving skills. Must have a strong desire to assume the responsibilities of the job including understanding that problems/challenges are to be expected and are a normal part of the job on a daily basis.
• Experience with working with disadvantaged populations and knowledge of DDD/ALTCS.
• Bilingual a plus.
• The Support Services Manager must never have been shown by credible evidence (for example, a court or jury, a department investigation, or other reliable evidence) to have abused, neglected, sexually assaulted, exploited, or deprived any person or to have subjected any person to serious injury as a result of intentional or grossly negligent misconduct as evidenced by an oral or written statement to this effect at the time of application.
• Education: High School Diploma. College degree in related field preferred.

Country: USA, State: Arizona, City: Cottonwood, Company: ResCare.