Care Specialist, Phoenix, AZ at Phoenix

Job Description

We understand that being a small business owner is tough, and managing day to day activities can be hard enough. Every day, an increasing number of small businesses are learning about the power of online and offline advertising. It isnt always easy, but were here to help them navigate. If you are an experienced Account Manager with a proven track record in providing excellent customer service, and positively impacting your clients ROI we want you on our marketing team!

At GannettLocal, we assist small to medium size companies by growing their business with online and print advertising. With the power of Gannett, the company behind USA Today, The Arizona Republic and azcentral.com, we will jump start their online advertising campaigns and drive traffic to their website by acquiring top placement on Google, Yahoo and Bing. Additionally, we will increase consumer awareness by positioning our clients business on Google Maps, and ensuring that they stay top-of-mind through attention-grabbing advertisements in The Arizona Republic, the largest local newspaper in Arizona.

The Care Specialist will manage the GL Care process including receipt, review, research and resolution. The Care Specialist will identify GL product and process training opportunities for affiliate markets based on escalation trends and analysis. Assist internal teams and affiliate markets with account escalations through the GL Care process. Collaborate with internal and affiliate markets to identify true root problems and determine resolutions that are in the best interest for GL, affiliate market and the client. Analyze escalation trends and identify new processes and efficiencies (long-term resolutions to escalations). Assist in the launch and communication of new products and processes to affiliate markets and stakeholders

Successful candidates will be able to react to change productively, have proven organizational and communication skills, and superb attention to detail.

Requirements

• Bachelors Degree or equivalent experience
• Must demonstrate strong business and marketing acumen as well as critical thinking skills
• Must demonstrate proficiencies in online industry aptitude, terminology, and general Search Engine Marketing or Search Engine Optimization best practices
• Must exhibit strong practical understanding of multi-media & online marketing related products
• Excellent relationship building skills

Benefits

• Competitive Compensation Structure
• Comprehensive Health, Dental and Vision coverage
• 401(K) Saving Plan
• Employee Referral Program
• Paid Time Off (PTO)
• Paid Company Holidays
• Employee Mortgage Program
• Adoption Assistance
• Employee Discount Program

**Gannett Local is an Equal Opportunity Employer and a drug-free workplace**

Job Requirements

Country: USA, State: Arizona, City: Phoenix, Company: Gannett Digital.