Implementation Engineer – Radware
April 2013
POSITION SUMMARY
As a member of the Global Network Appliance Management team you will be responsible for maintaining smooth operations of all aspects of customers’ infrastructure for which the team is responsible. You will assume a technical/lead role for moderate-sized, MACs or large-sized network infrastructure projects. The successful candidate must be a self-starter with good communication and facilitation skills.
Specifically, this will include the ability to:
- Analyze, develop, and document business & technical requirements, including alternatives analyses
- Prepare project specifications and contribute to the development of plans & schedules
- Communicate with stakeholders and coordinate approvals
- Deliver fully validated and tested results on-time, within projected timeframes
- Prepare and maintain documentation necessary to ensure key information is readily available to the IT Team for support and maintenance of the infrastructure
- Maintain daily activity, task and systems status information for standard reporting processes
ESSENTIAL DUTIES
- Provide technical support and implementation of data loss/leak prevention or data privacy technologies
- Plan for and operationalize new security services in-line with changing threat profiles and organisational context
- Manage change (decommissioning, service change and service tuning) of existing security services in response to changing threat profiles, organisational context and opportunities for automation and consolidation
- Provide Content Inspection Infrastructure Availability, Capacity, Change Schedule, Demand Management and Event reporting on a weekly and monthly basis or as otherwise required under the Agreement. Scoring will be based on Key Measurements provide in Content Inspection Infrastructure standards and industry best practices.
- Provide monthly reporting on the status of Content Inspection Infrastructure Configuration demonstrating one hundred percent (100%) compliance with standards.
- Provide customers and partners with a consistently high-quality support and implementation experience
- Responsible for implementing part or the entire load balancing technical solution to the client; occasionally responsible for providing a detailed technical design for enterprise solutions
- Often leads small to medium technical projects; working with and under the direction of the Project/Technical Manager and with customer nominated representatives; liaises with Solutions Architect as appropriate
- Provide technical support and input on the application of technology to a defined business segment; provide advice on solution and integration opportunities to defined segments
- Maintain high schedule adherence (work hours and on-phone time)
- Manage multiple projects/changes and prioritizes based upon customer and business needs
- Ability to work after hours and on alternate work schedule in order to meet implementation windows.
- Prepare task implementation documents after understanding the requirement
- Adhere to change management processes and procedures
- Undertake the implementation work of the assigned project. Implementations may require evening or weekend work
- Qualify design requirements /change requests and ensure that the request are incorporated into the design documentation and well documented to enable implementation personnel to carry out work
- Ensure the handover of new or changes to design into Operations and other Support teams
- Provide the highest level of escalation support to Operations team in the event of a crisis situation during the project handhold period (typically 2-3 weeks post implementation of work)
- Provide technical support and input on the application of technology to a defined business segment; provides advice on solution and integration opportunities to defined segments
- Provide technical leadership on specific integration activities that are part of an engagement
- Communicate across client community, and be viewed as adding value
- Able to communicate and present complex issues with assurance and confidence;
- Able to conduct/lead oral status/technical interchange meetings with clients on small to medium sized engagements
- Own and produce customer documentation. Able to translate technical details into concise and easy to understand written form; to write relevant components of a proposal document (e.g. answer specific RFP questions); and to translate verbal requirements from face to face client meetings into requirements documents, statements of work, and proposals
- Able to discuss (within own area of expertise) requirements with a customer, and to challenge and clarify when appropriate; from the requirements, able to develop a high level design or plan, and then estimate the amount of effort required to deliver; able to advise the engagement owner about the risks associated with this work package
- Able to work with a team to provide written responses to technical proposals and /or reports/documentation for delivery
- Provide single point of contact and hands-on escalation and remediation for critical issues
- Respond rapidly to unplanned events, including afterhours for Severity 1 issues
- Proactively communicate relevant technical information and alerts on known issues, hot fixes, new releases, etc.
- Show a strong desire to expand skills to other areas of security intrusion detection/prevention, data loss prevention and other vendor products in these domains
WORKING RELATIONSHIPS & INTERFACES
- Product Management teams
- Project Management
- Engineering and Architecture teams
- Network planning and support teams
- Operations teams
MINIMUM EDUCATION & EXPERIENCE
Essential
- Bachelor’s degree in Computer Science or related technology discipline; or equivalent technical experience
- 8+ years of IT infrastructure design, network operations, & related project experience
- Competent to provide guidance, recommendations, best practices, etc. for DLP operations
- Experience in stabilizing and optimizing FireEye’s automated threat forensics and dynamic malware protection system performance
- Experience with FireEye’s security suite upgrades, installs and configuration
- Experience with liaising with FireEye Support, Engineering, Product Management, and others within FireEye on behalf of the customer
- Thorough understanding of the following areas/products:
- Malware Protection System for web security
- Email security
- File security
- Malware analysis
- Ability to work with limited supervision
- Proven track record in a team environment
- Analytical thinker with strong attention to detail
- Must be able to read, write and speak English fluently, including technical concepts and terminology
- Must be able to relay technical information to customers with varying skill levels
Desirable
- At least 3+ years’ experience in DLP, Malware prevention, IT Security, assets and data protection domains preferred
- Experience with Remedy (ITSM tool)
- Exposure to ITIL processes and procedures desired, ITIL Foundation certification a plus
- FireEye training a plus
- CISSP, SANS - GIAC, GSEC all pluses
- Knowledge of Load Balancing (F5 LTM/GTM)
- Knowledge of Proxies (Bluecoat)
- Experience with financial industry production environments a plus
Country: USA, State: Arizona, City: Phoenix, Company: Alphanumeric Systems.
Комментариев нет:
Отправить комментарий