Insurance Claims Representative (Customer Service) at Gilbert

Esurance has a great career opportunity for you! We are seeking an Insurance Claims Representative to provide expeditious resolution for claims of minor complexity. If youre experienced in claims customer service this is your chance to advance your career with an exceptional company! At Esurance we are all about attracting, rewarding, respecting, and supporting top talent. Thats why we not only offer competitive salaries, but a warm, welcoming work environment with numerous opportunities for growth! As an Esurance team member youll receive comprehensive benefits with great perks like flexible scheduling and tuition reimbursement; but most importantly we offer a caring environment where youre not just a number!

Job Responsibilities:

As an Insurance Claims Representative you will provide prompt service for first and third party customers while exercising analytical abilities to determine liability and exposures needed for appropriate handling.

Additional responsibilities:

• Obtaining and analyzing facts of loss.
• Sending necessary correspondence as it relates to the claim and department of insurance regulations.
• Monitoring and updating customers at various stages of the claims and repair process to ensure expeditious service.
• Using Esurance systems to properly document files and process claims.
• Identifying and transferring total loss features to the Total Loss Unit for settlement handling.
• Identifying referrals, completing proper summaries and forwarding files to subrogation for collection in a timely manner.

 RequirementsSuccessful Insurance Claims Representatives are detail-oriented, work well under deadlines in a changing environment, and perform multiple tasks effectively and concurrently. Strong organization, analytical, and problem solving skills are also essential.

Additional requirements:

• Demonstrated ability to manage relationships with both internal and external customer.
• Demonstrated ability to work effectively independently and within a collaborative team oriented environment using sound judgment in decision-making.
• Excellent customer service and solid negotiation skills.
• Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word) and claims related software programs.

Experience/Education:

• Bachelors degree in Business Administration, a related field, and/or equivalent education
• 2 years of claims customer service experience

Insurance Claims Representative (Customer Service)

Benefits:

At Esurance being committed to our employees is not just something we say its something we do, which is why weve won several awards for being the best place to work. Our benefits package is designed to help our associates stay healthy, meet their long-term financial goals, as well as balance the demands of work and personal life. Esurance rewards hard work, dedication, and creativity with competitive salaries and a generous bonus system. And thats not the only way we show commitment to our employees; its evident in our dedication to creating a diverse, positive, innovative and team-oriented work environment.

• Medical, Dental, Vision insurance
• Paid time off (vacation, holidays, etc.)
• Flexible spending accounts (dependent, health, and transit)
• Tuition reimbursement
• 401(k) plan with matching contribution
• Referral bonus
• Employee assistance program
• Charitable gift matching program

Country: USA, State: Arizona, City: Gilbert, Company: Esurance Inc..