Account Representative at Mesa

Position Description:

What Drives You?

• Succeeding and making major contributions?
• The opportunity and support to maximize your potential?
• Working with an organization that makes you proud?
• Collaborating and thriving as part of a team?

We share your drive.
DriveTime is more than a company. Were a true team of strong, highly motivated performers that is committed to ensuring the success of each customerand of each professional. If you have a real passion for continual learning and growth, are flexible enough to handle various roles, and feel compelled to do what you know is right, we may have an excellent opportunity for you.

Exciting Responsibilities.

Responsible for providing an excellent level of customer service, and building a good relationship with their customers and with other DriveTime team members in order to ensure the highest possible current account percentages are maintained. The main focus of this position is to create long term solutions to help customers maintain the quality of their loan.

• Provide excellent customer service to customers who proactively contact the company requesting assistance in meeting their contract obligations due to unexpected financial obligations (e.g. medical bills, lay-off, etc.).
• Contact or attempt contact with customers at all stages of delinquency (usually 1-45 days past due) in assigned queue of accounts on a daily basis, and work with them to bring their account current within the shortest period of time possible.
• Set up "Promises To Pay" (PTP), electronic check payments or money orders as requested by the customer.
• Help customers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan payment arrangements.
• Work with the Loan Manager and/or other dealership management as necessary to ensure that all lot drops are reported to Remarketing within 24 hours of arriving at the store.
• Assist in completing all unwind/rewind loan decisions. Work as a contributing member of the Loan Representative team.
• Assist in training or developing the skills of other Loan Representatives as requested by the Loan Manager.
• Maintain positive working relationships with the Loan Representative team and other dealership employees.
• Meet or exceed production goals (including but not limited to call volume, dollars collected and completion of meet and greets)
• Complete additional technical training as available and/or required.
• Performs other related duties as assigned.

Enjoy the Rewards and Benefits

• Excellent Medical, Dental & Vision Plans
• Great training and tuition reimbursement
• A culture of opportunity and promotion from within
• Sundays off (were closed to give our employees valued time with friends and family)
• Competitive Pay
• 401K Plan with company contribution

Connect With Us


Country: USA, State: Arizona, City: Mesa, Company: DriveTime.